Refunds & Cancellations Policy

Last updated: October 16, 2025

This Refunds & Cancellations Policy (“Policy”) explains how cancellations, rescheduling, and refunds are handled for bookings made through Botle, operated by BigMangoTreeTech LLP (“we”, “our”, or “us”).

Because classes and services available on Botle are managed by independent coaching centers, refund and cancellation terms may differ by provider.

1. Cancellations by Users

Users may cancel class bookings subject to the coaching center’s specific cancellation rules, including:

Cancellation deadlines before class start-time
Any applicable cancellation or processing charges
Restrictions on recurring plan cancellations

Where a coaching center does not specify its own policy:

Cancellations made at least 24 hours before the class start time may be eligible for a refund or credit
Cancellations within 24 hours are generally non-refundable

2. Rescheduling of Classes

Users may request to reschedule booked classes depending on:

Class availability
Coaching center’s approval
Timely submission of a reschedule request (typically 24 hours in advance)

Some classes may not allow rescheduling once booked.

3. Cancellations by Coaching Centers

If a class or program is canceled by the coaching center due to:

Trainer unavailability
Weather or facility issues
Low enrollment or other operational reasons

Users may be eligible for:

Full refund, or
Replacement class credit, based on center preference

We will assist in communication, but the coaching center is responsible for fulfilling refunds or credits.

4. Refund Eligibility

Refunds are generally permitted only when:

The cancellation follows the center’s rules
The center has approved the refund
The request is made through our support channels

Refunds are processed through the original payment method when possible.

Processing timelines depend on:

Payment provider
User’s bank/card issuer

5. Non-Refundable Items

Refunds are not available for:

Classes already attended or partially attended
Missed classes without timely cancellation or valid reason
Promotion-based or discounted plans unless required by law
Platform convenience or processing fees (if applicable)

6. Subscriptions & Recurring Plans

For subscriptions and recurring class plans:

Users may cancel future renewals at any time
Refunds for unused classes are based on each center’s terms
Some plans may provide session credits instead of refunds

7. Disputes

If a user disagrees with a coaching center’s decision, our support team will work to mediate.
However, coaching centers hold final authority regarding:

Refund approvals
Credit issuance

We are not responsible for decisions made by centers.

8. Policy Changes

We may update this Policy at any time to reflect legal or operational changes.
Continued use of our Services after changes signifies acceptance of the revised Policy.

9. Contact

For assistance with cancellations or refunds, contact:

BigMangoTreeTech LLP
Email: support@bigmangotreetech.com