Refunds & Cancellations Policy

Last updated: July 2, 2026

This Refunds & Cancellations Policy (“Policy”) explains how cancellations, rescheduling, and refunds are handled for bookings made through botle, operated by BigMangoTreeTech LLP (“we”, “our”, or “us”).

Because classes and services available on botle are managed by independent coaching centers, refund and cancellation terms may differ by provider where a center publishes its own policy.

1. Cancellations by Users

You may cancel a booking for any event or class on botle if you submit the cancellation at least 3 hours before the scheduled start time. A cancellation fee of 30% of the booking fee will be charged; the remaining balance may be refunded or credited in accordance with this Policy and your payment provider’s timelines.

Cancellations requested less than 3 hours before the scheduled start time are not permitted.

Where a coaching center publishes its own cancellation rules on botle, those terms apply for bookings at that center.

2. Rescheduling

Rescheduling is permitted only to another session at the same coaching center for the same type of activity. Requests to move a booking to a different center or activity type are not supported through self-service rescheduling and may require cancellation and a new booking, subject to the cancellation terms above.

Rescheduling remains subject to session availability and any deadlines set by the coaching center.

3. Cancellations by Coaching Centers

If a class or program is canceled by the coaching center due to:

Trainer unavailability
Weather or facility issues
Low enrollment or other operational reasons

Users may be eligible for:

Full refund, or
Replacement class credit, based on center preference

We will assist in communication, but the coaching center is responsible for fulfilling refunds or credits.

4. Refund Eligibility

Refunds are generally permitted only when:

The cancellation follows the center’s rules
The center has approved the refund
The request is made through our support channels

Refunds are processed through the original payment method when possible.

Processing timelines depend on:

Payment provider
User’s bank/card issuer

5. Non-Refundable Items

Refunds are not available for:

Classes already attended or partially attended
Missed classes without timely cancellation or valid reason
Promotion-based or discounted plans unless required by law
Platform convenience or processing fees (if applicable)

6. Subscriptions & Recurring Plans

For subscriptions and recurring class plans:

Users may cancel future renewals at any time
Refunds for unused classes are based on each center’s terms
Some plans may provide session credits instead of refunds

7. Disputes

If a user disagrees with a coaching center’s decision, our support team will work to mediate.
However, coaching centers hold final authority regarding:

Refund approvals
Credit issuance

We are not responsible for decisions made by centers.

8. Policy Changes

We may update this Policy at any time to reflect legal or operational changes.
Continued use of our Services after changes signifies acceptance of the revised Policy.

9. Contact

For assistance with cancellations or refunds, contact:

BigMangoTreeTech LLP
Email: support@bigmangotreetech.com